If you are experiencing problems connecting to websites, or the internet in general, try these basic troubleshooting steps before contacting support.

• Check your internet connection icon on your status bar.

• If it has a red "X" on it, then there is a physical problem and it can be either:
  • Cable is unplugged either on the computer, or on the other end connecting to a switch or router. Unplug connections, and then plug them in firmly ensuring a solid connection
  • The networking device that your computer is connected to may be powered off. Ensure all networking devices are powered on.
• If it has a yellow “!” then there may be a configuration issue, or another problem with a networking device.
• If the icon displays normally, try to visit other websites. It just may be the website you are trying to visit is not responding, and your internet connection is working fine.

• Make sure all networking devices are powered on.
• If all devices are powered on, perform a restart on your computer and networking devices. Believe it or not, this oftentimes solves the problem.
  • First turn off your computer.
    • If only your computer is affected, but others are able to connect to the internet, you do not need to power off networking devices, just restart your computer only.
  • Then turn off the next device that your computer is connected to.
  • Turn off all devices in order of connection until you have powered down the last networking device.
  • Wait for 30 seconds and then power on all devices in the opposite order from networking devices to lastly your computer.
• Open a command prompt.
  • For Windows 7, click on the Start Button on the left corner, and type “cmd” and press “Enter”
    • Type: ping globalit.com
    1. If you receive “Reply” responses, your internet is working.
    2. If you do not receive “Request timed out” responses, continue to troubleshoot.
    • Type: ping 199.66.225.16
      1. If you receive “Reply” responses, but did not when you attempted to ping globalit.com, then there is a DNS misconfiguration.
    • Type: ipconfig /all
      1. Look for “DHCP Enabled . . . . Yes”
      2. If it says “No”, right click on the Internet Connection icon and click “Open Network and Sharing Center”
      3. Click on “Change Adapter Settings”
      4. Right click “Local Area Connection”
      5. Click “Properties”
      6. Click on “Inernet Protocol Version 4 (TCP/IPv4)”
      7. Click on “Properties”
      8. Click on “Obtain an IP address automatically”
      9. Click “OK”
      10. Click “Close”
      11. Wait about 30 seconds and try to browse a website.
• If you are still unable to browse the internet, call Global IT Technical Support at (877) 822-5565 and press Option 1.